Exchange & Refund Policy
At Sheri’s Beauty, we want to ensure you're satisfied with your purchase. If you're not, we provide flexible return and exchange options.
Returns:
You have the right to cancel your order up to 14 days after receipt without providing any reason. After cancellation, you have an additional 14 days to return the product. Once the item is returned to us, we will refund the full order amount, including any original shipping costs. However, return shipping costs from your home to our store will be at your own expense.
To exercise your right of withdrawal, please ensure the product is returned in its original condition and packaging, with all accessories included, if applicable. Contact us at *sherisprl@gmail.com* to initiate the return process.
We will process the refund within 14 days of receiving the returned product.
Incorrect Delivery:
If you have received an incorrect delivery, please reach out to our customer service team immediately at *sherisprl@gmail.com* or by calling *053 80 95 99*. Our team will assist you and resolve the issue promptly.
Defective Products Within Warranty:
Electronic products come with a warranty of at least 6 months to one year. To return a defective item, ensure it is packaged in its original box and send it to:
Sheri’s Beauty
Molenstraat 39
Aalst 9300
Belgium
Please ensure the package is sufficiently stamped. We recommend insuring the package, as you are responsible for the return shipment. Once received, we will address the issue within three business days.
Non-Returnable Products:
Certain products are excluded from returns, including:
If a product purchased online does not meet your expectations, you may return it within 14 days of receipt. The product must be in resaleable condition. Consumable items such as shampoos and conditioners are non-returnable once opened. Return shipping costs will be at the buyer's expense.
Once we receive the returned product in its original condition, we will refund the purchase amount within 14 days.
Damaged or Faulty Goods:
If you receive a damaged or faulty product, please notify us as soon as possible by email at *sherisprl@gmail.com* or call *053 80 95 99*. Please provide your name, order number, and details of the damaged product, including a photograph. We will either send a replacement or offer a refund, including return shipping costs for damaged items.
If the outer packaging is clearly damaged upon delivery, you may refuse the package or sign for it as damaged and notify us immediately.
Refusing Delivery:
If you refuse delivery of an undamaged package, you will be responsible for any postage fees incurred. Additional fees will be deducted from your refund.
Returns:
You have the right to cancel your order up to 14 days after receipt without providing any reason. After cancellation, you have an additional 14 days to return the product. Once the item is returned to us, we will refund the full order amount, including any original shipping costs. However, return shipping costs from your home to our store will be at your own expense.
To exercise your right of withdrawal, please ensure the product is returned in its original condition and packaging, with all accessories included, if applicable. Contact us at *sherisprl@gmail.com* to initiate the return process.
We will process the refund within 14 days of receiving the returned product.
Incorrect Delivery:
If you have received an incorrect delivery, please reach out to our customer service team immediately at *sherisprl@gmail.com* or by calling *053 80 95 99*. Our team will assist you and resolve the issue promptly.
Defective Products Within Warranty:
Electronic products come with a warranty of at least 6 months to one year. To return a defective item, ensure it is packaged in its original box and send it to:
Sheri’s Beauty
Molenstraat 39
Aalst 9300
Belgium
Please ensure the package is sufficiently stamped. We recommend insuring the package, as you are responsible for the return shipment. Once received, we will address the issue within three business days.
Non-Returnable Products:
Certain products are excluded from returns, including:
- Wigs that have been removed from the packaging.
- Hair extensions that have been opened.
- Opened consumables, such as shampoos, conditioners, gels, waxes, etc.
If a product purchased online does not meet your expectations, you may return it within 14 days of receipt. The product must be in resaleable condition. Consumable items such as shampoos and conditioners are non-returnable once opened. Return shipping costs will be at the buyer's expense.
Once we receive the returned product in its original condition, we will refund the purchase amount within 14 days.
Damaged or Faulty Goods:
If you receive a damaged or faulty product, please notify us as soon as possible by email at *sherisprl@gmail.com* or call *053 80 95 99*. Please provide your name, order number, and details of the damaged product, including a photograph. We will either send a replacement or offer a refund, including return shipping costs for damaged items.
If the outer packaging is clearly damaged upon delivery, you may refuse the package or sign for it as damaged and notify us immediately.
Refusing Delivery:
If you refuse delivery of an undamaged package, you will be responsible for any postage fees incurred. Additional fees will be deducted from your refund.